Policies

Paying by Credit Card, Money Order and Certified check

We accept payment by PayPal, Visa, MasterCard, Discover, American Express, Money Orders and Certified Checks. Shipping: Please allow 5 -7 days for delivery of your purchase. Normal shipping will be via UPS.

Return Policy

Our return policy is simple. Within 5 business days of receipt of your order, you may return any item in its original condition. Wrap the package securely and ship it to our store. Indicate the reason for your return. A COPY OF YOUR RECEIPT must accompany your return.
If a ring is ordered in a size that Waller does not stock, a resizing fee of $20 or more will be charged, depending on the size desired. Once a ring is re-sized, it is considered a customized item and may not be returned.

For your protection, we recommend that you use UPS, Fed-Ex, USPS, or any insured Parcel Post for shipment. Customized items may not be returned. Please note that we process returns and refunds only for items purchased from Waller & Company Jewelers. To cancel an order already placed, call us at 804-648-1044. We must be notified within 3 days of receipt of your order.

Any disputes regarding your transactions will first be handled by mediation. These policies will be interpreted and any conflicts resolved based upon the laws of Virginia.

Privacy Statement and Disclosure

Wallerjewelry.com is committed to protecting your privacy. Wallerjewelry.com will not sell, rent, loan, trade, or give away your name, address, telephone number or email address to third parties.

However, Wallerjewelry.com may disclose personally identifying information upon receipt of legal process seeking such information, or if Wallerjewelry.com determines that disclosure of such information is required by law, and/or is reasonably necessary to protect the rights, property, or safety of Wallerjewelry.com users, or other persons or entities. Under the foregoing circumstances, Wallerjewelry.com may disclose personally identifying information without first notifying you or obtaining your consent.

Disclaimer

Wallerjewelry.com reserves the right to:

  1. Change any policy without notice.
  2. Correct any typographical errors.
  3. Change pricing without any prior notice.
  4. Discontinue any item without notice.

Other

  1. All weights are approximate and retail pricing is based on each item, and not the weight. The weight of items is provided to give our retail customer an idea of how each item would feel when worn.
  2. All measurements are approximate and sizing is not available on any cast merchandise.

Problems, Questions, Suggestions?

If you have any problems with your order, please don’t hesitate to Contact Us or call 804-648-1044.

Our business hours are 9:00 AM to 5:30 PM Monday through Saturday EST.